For your birthday, your parents bought you a new pair of jeans. When you try them on you realise the zip is broken.
Your parents give you the receipt, it has been 10 days since the purchase.
What should you do?
You have legal rights if the item is broken or damaged so is not considered of ‘satisfactory quality’.
Under the Consumer Rights Act, anyone who buys faulty goods will be allowed a full refund, repair or replacement if they return the item as soon as they notice the fault, even if it was a gift.
Shops don’t have to refund you if you try to repair it yourself or get someone else to try so even though gran may be closer than the shops it isn’t the best option!
You could pay for them to get fixed but you are within your rights to take them back to the shop they were bought from, so better to save your money.
Welcome to round two.
It’s a sunny day and you’re treating yourself and your friend to an ice cream. You spot a bargain – ice lollies
are £0.10.
You get to the checkout and it rings in at £2…
If you take an item to the till and are told the displayed price is incorrect, you don’t have a right to buy the item at the
lower price!
You can ask the shop to honour the price, some will do it as a gesture of goodwill but they don’t have to.
If you have already bought an item for a lower price than it is meant to be sold at, you don’t have to pay the extra – legally, shops can only ask you for the extra money; they can’t make you pay.
You buy an app for your phone but it won’t work as it’s not compatible with your model, even though it said it would be.
If the app is faulty and the company can't fix the problem or are taking too long, you can ask for a refund. You won’t always get a full refund as the law is different with digital goods.
The refund amount will depend on how long you’ve had the app and how much you’ve used it, as well as the details
of the fault.
You’re also able to claim compensation if the faulty app has caused a problem with your phone.
You buy tickets online to see your favourite band and pay for them to be posted to your house.
You also pre-book train tickets, but the concert tickets don’t arrive
in time.
The seller is in charge of making sure your tickets arrive in time. If tickets don’t arrive, you can claim for a refund or for the cost of buying alternative tickets, as the seller has broken their contract with you. If the date is nearing and your tickets haven’t arrived, contact the ticket seller to suggest that if they can’t get tickets to you on time, you will buy tickets elsewhere and
charge them.
If you buy tickets elsewhere, the tickets must be the same as the original, or as close as possible. You should send a copy of the purchase to the original seller, to claim the money back. If no other tickets are available, you can claim a refund, and additional costs, for instance
prepaid travel.